Introduction
Vichare Loginext Pvt. Ltd. is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, mobile application, and logistics/delivery services.
Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Pickup & delivery addresses
- Government ID (if required for KYC)
Shipment Information
- Package description
- Weight & dimensions
- Order number
- Tracking updates
Technical Information
- IP address
- Browser type
- Cookies & usage analytics
Location Data
- Real-time GPS tracking (delivery personnel)
- Approximate device location (customers)
How We Use Your Information
We use your information for:
- Processing pickup and delivery requests
- Providing shipment tracking
- Verifying identity
- Offering customer support
- Detecting fraud and ensuring security
- Improving our services and analytics
- Complying with legal obligations
Sharing of Information
Your information may be shared with:
- Delivery partners and logistics vendors
- IT & cloud service providers
- Payment service partners
- Government authorities when required by law
- We do not sell your personal data.
Data Retention
We retain your data only as long as necessary for valid business and legal purposes.
Your Rights
You may:
- Access the personal data we hold
- Request corrections
- Request deletion of data
- Opt-out of non-essential communications
Cookies
We use cookies for functionality, analytics, and personalization.
Data Security
We apply encryption, access control, and industry-standard security practices.
Contact Us
Email: support@vichareloginext.com
Address: Office No. 20, Virwani Industry Estate, Western Express, Goregaon East, Mumbai – 400063.